Privacy statement Triple Solar B.V.

We, Triple Solar B.V., located at Programmeurstraat 6-B, 1033 MT Amsterdam, registered with the Chamber of Commerce under number 3214 8074, process personal data of our customers and users of the products sold for the benefit of its services and when visiting our website. This statement has been drawn up in the context of the General Data Protection Regulation (GDPR). We are happy to inform you about the way in which we handle data.

If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via

Changes in the law or in our services and products may have consequences for the way in which we process your personal data. In that case, we will post an updated version of our privacy statement on our website.


Personal data that we process

The data that Triple Solar stores is data that you have provided to us yourself. We process this data to fulfill a contract you have with us, or because we have a legitimate interest in the processing. It may also be that we are forced to process your data on the basis of a legal obligation that rests on us. In specific cases, we may request your consent for the relevant processing. You can revoke this consent at any time.

In addition to these legal bases, we would also like to inform you about the purposes for which we process your personal data. In general, this means that we process your personal data for the provision of our services. More specifically, we will show this below.


Communication about sales and service

In order to provide you with a good service, we process your personal data when we have contact with you by e-mail, telephone or when a meeting takes place. We may also store your personal data if you contact us with questions about the service or your heat pump. This is also the case when ordering goods and services and when you fill in a web form on our website. We register, among other things:

  • First and last name
  • Company
  • Address details where the heat pump is located or of the company
  • Telephone number private or business
  • Email address private or business


We regularly publish a newsletter to keep you informed of developments within our company and the developments of our services and products. In order to send you this newsletter, we process your:

E-mail address

Communication with heat pumps

When you register your heat pump, we provide a warranty on the delivered item and we can monitor your system remotely and help resolve malfunctions. We’ll see then

  • Log data of the heat pump (this is not personal data, but data of the use of your product)
  • Interface ID number

We also register:

  • First and last name
  • Address data
  • phone number
  • E-mail address
  • Type of heat pump or cooling module

Analysis without personal data

We use analyzes of the data we obtain for the development of our products and services. However, these analyzes are made on the basis of anonymous data. These datasets can therefore no longer be traced back to you as our customer.


How long we keep personal data

Triple Solar does not store your personal data longer than necessary to achieve the purposes for which your data is collected. It may also be that we have to keep your data on the basis of a legal retention period. If necessary, we will apply this term. We keep your personal data for as long as necessary to properly perform our services. If we base all or part of the processing of your personal data on your consent, you may withdraw your consent by contacting us using the contact details above. In the case of the newsletter, you can unsubscribe via the link in the newsletter.


No special personal data that we process and no profiling

In principle, we do not process any special personal data from you. We also do not work with automated decision-making based on profiling.


Sharing personal data with third parties

Triple Solar does not sell your data to third parties and only provides it if this is necessary for the execution of our agreement with you or to comply with a legal obligation.

We use, among others, IT suppliers to perform our services. These parties will process your personal data on our behalf. They do this in the role of processor and are only allowed to do what we instruct them to do on the basis of the processing agreement that we conclude with these parties. We do this to ensure the same level of security and confidentiality of your data. Triple Solar remains responsible for these processing operations.


Transfer outside the European Economic Area

In principle, Triple Solar will not process data outside the European Economic Area. We may use IT suppliers located outside Europe, or who also offer their services from countries outside Europe. If this is the case, we will ensure that any transfer takes place in accordance with the legal requirements.


Cookies, or similar techniques, that we use

Triple Solar only uses technical, functional and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferred settings. We can also use this to optimize our website. You can opt out of cookies by setting your internet browser so that it no longer stores cookies. In addition, you can also delete all information previously saved via the settings of your browser.


How we protect personal data

Triple Solar takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification.

  • TLS (formerly SSL) We send your data via a secure internet connection. You can see this in the address bar ‘https’ and the padlock in the address bar.
  • DNSSEC is an extra security (in addition to DNS) for converting a domain name ( to the associated IP address (server name); it is provided with a digital signature. You can have that signature checked automatically. In this way we prevent you from being redirected to a false IP address.
  • Two-Step Verification. A two-step verification has been set up for access to our ERP system, all documents and email that we store. The identity of the person who logs in is confirmed via a code that is sent to the mobile phone number linked to that person.

View, modify or delete data and complaints

You have the right to view your personal data, to have it corrected if the processed data is incorrect or to have it removed. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by our company and you have the right to data portability. The latter means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization mentioned by you. If you would like to make use of your right to object and/or right to data portability or if you have other questions/comments about data processing, please send a specified request to

Not all requests can be granted automatically. After all, as long as you are our customer, we cannot delete all your data. It is also possible that if you withdraw your consent for the newsletter, you will still receive certain information by e-mail because this is a service message for the purpose of implementing the agreement or service.

To ensure that the request for inspection has been made by you, we ask you to enclose a copy of your proof of identity with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and citizen service number (BSN) black in this copy. This is to protect your privacy. Triple Solar will respond to your request as soon as possible, but in any case within four weeks.

You can of course also contact us with questions or comments about your rights or your personal data via

Triple Solar would also like to point out that you have the option of submitting a complaint to the national supervisory authority, the Dutch Data Protection Authority.